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Small business owner here are some statistics to help you dramatically grow your sales.
1. 59% of clients purchase a brand solely based on the service they expect to receive.
2. 66% of clients who believe a business cares about their emotional state will likely become repeat buyers.
3. Small business owners who focus on a positive customer experience increase their revenue by 79%
4. A 5% improvement in customer retention could increase profitability by 24%
5. Investing in a client-first business philosophy can yield up to 700% ROI over 12 years. (Forrester).
6. 74% of clients will spend more with a business that provides a good client experience.
7. 89% of clients state they would switch to a different company if it could provide a better client experience.
8. 49.5% of clients will switch to a competitor after only one bad experience.
9. 52% of clients feel increasingly stressed and exhausted when dealing with customer support/service.
10. Client-first B2C small businesses see nearly double the revenue growth by non-client-first-based companies.
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